How long will it take for my order to be delivered?

Delivery depends on the items being ordered. All stocked items can be delivered within ten working days from point of order.

How much will my delivery cost?

All orders are sent via DPD. DPD is a fully tracked service with text updates and the ability to amend your delivery. 

What countries do you deliver to?

We can dispatch worldwide to any country. Please note diffferent delivery charges may apply. For costs specific to your country, please contact us with your details and we will give you an accurate cost.

Can I track my delivery?

Upon dispatch, you will be sent an e-mail with your unique DPD tracking number. You can then track your order.

Will my products arrive at the same time?

Where possible, we try to deliver in one go. However if there is a stock shortage on a particular item, we will send out multiple shipments. You will not be charged for any additional shipping costs.

What happens if I have been sent the wrong item?

You must inform us within 5 working days of receiving an incorrect order what items you want to return. We will send you a returns document that needs completing and then we will arrange collection of the goods. If you inform us after 5 working days, we cannot accept returns.

What happens if my order/package arrives damaged?

If your order is damaged please contact us and we will arrange collection of the damaged items. Once these items have been processed at our warehouse, you have the option of either a refund or a replacement item.

Can I return a faulty item?

We promise to refund, or exchange any items that are faulty within 30 days from date of delivery. The faulty item will be inspected before refund/exchange to ensure it has been treated in accordance with the care instructions outlined on the item. A refund will not be issued if the item has been misused in anyway and this has caused the fault. For further information, please refer to our Terms and Conditions. If you would like to return your item for a refund or exchange, please contact our customer service team at Please note it is your responsibility to return any items to us. We recommend using a recorded service or acquiring a proof of posting certificate. It can take up to 14 working days to process your return from the time it is received at the returns department. All returns to our warehouse are quarantined for 72 hours before they are processed as a precaution and to protect our associates from COVID-19. If you are returning items for a refund because they are faulty we will refund you the price you paid for the item (including delivery charges) and any reasonable costs incurred by you in returning the item to us. Please note that we are unable to accept returns on any personalised replica shirts as these have been customised to your requirements.

Can I cancel my order?

You cannot cancel an order that has been personalised (e.g. with a name or number) and we do not accept returns, unless faulty (within 30 days of delivery date).

What payment methods do you accept?

We accept payments by credit card.

How secure is it to use my credit/debit card with online payments?

Card details are sent directly to our card processing provider, encrypted using their SSL certificate. At no point in the ordering process are credit card details stored by our website.

What if I have forgotten my login details?

In order to reset your password, go to the login screen (click on Login to the top right of the screen and click on 'Need help signing in?', then click on the 'Forgotten your password?' link. Enter your email address and click the Reset via Email button to receive an e-mail with a link to reset your password.

How do I check my order history?

Please login in to your account and use the 'My Orders' link to the top right of the screen or by clicking here.


Please note that we are unable to accept returns on any personalised replica shirts as these have been customised to your requirements. This includes training wear personalised with a club crest as well as sublimated products that have been bespoke made for your team or club.